Frequently Asked Questions
Are your products organic?
Yes! All of our chocolate products are certified organic.
How long does it take for a package to arrive?
We process your orders as quick as possible. Once the product is shipped, we cannot guarantee how long it will take for UPS, FeDex or USPS to deliver your package. Usually, it takes 3-5 business days. If you live in New York City or nearby, then it usually takes 1-2 business days.
Do you have a retail store?
We do not have retail store. We sell only online at this time.
How long do your chocolates last?
Our chocolates will have a best by 10-12 months from the date of production. Please store your chocolate in a cool, dry place to maintain its best condition. Recommended temperature is 65-68°F (18-20° C) and humidity range is 50-60%.
Do you offer wholesale?
Yes! Contact us at firstname.lastname@example.org
Can I ship internationally?
We do not ship internationally at this time. We are working on this.
What is your return and refund policy?
Fedaron Refund Policy does not offer Exchanges, Returns or Refund of any kind on any items offered for sales in our stores.
Exception:We only accept exchanges for product if the incorrect item was shipped to.
Your satisfaction is our number one priority. However, if you are not satisfied with our services please contact us on social media or email us at email@example.com, and let us know how we can help you.
How can I track my order?
Once you complete your order, you will receive a confirmation email that says we are processing your order. Once the order has shipped, you will receive a confirmation email with your tracking number. Go to the Fedaron Order Tracking page, provide your order number or tracking number, and you can track your package in real-time.